Grasping the Thistle©

Grasping the thistle is our own, unique programme used for developing under performing parts of your organisation.

Can be delivered flexibly to suit the organisation, using a range of techniques to offer direct interventions to impact on performance.

Performance Management Techniques covering

• sales skills - to improve customer contact procedures
  
• standards management - ensuring the right environment
  
• efficiencies - tight management controls
  
• people development - changing behaviours
  
• effective and tested techniques which improve bottom line performance

This is a particularly stretching programme and can be used to improve a department or branch's performance before more aggressive reviews are undertaken.

The programme has a high success rate with over 75% of management trained showing substantial improvement